If your system was recently installed, it may still be completing inspection, commissioning, utility approval, activation, or account setup.
As a result, system information may not appear immediately after your panels are installed.
If your system has already been activated and information stops updating, that does not necessarily mean your solar system stopped producing electricity. Monitoring data can also be affected by communications or connectivity issues.
What should I do?
Do not reset, unplug, open, or otherwise interact with your solar, battery, or electrical equipment unless Daylight provides an approved troubleshooting procedure.
If the issue persists, contact Daylight Support.
We can review your system and determine whether the issue involves monitoring, connectivity, account configuration, or the energy equipment itself.