When you contact Daylight Support, we’ll identify your account, understand what you’re experiencing, and determine the appropriate next step.
Providing the following information can help:
Your name and property address
What you’re experiencing
When you first noticed it
Whether the issue is happening now
Any messages or alerts you’re seeing
Whether anything happened immediately beforehand, such as an outage, storm, electrical work, internet change, or home improvement
If your issue can’t be resolved immediately, Daylight will open a support ticket and coordinate it with the appropriate team.
When will I hear back?
For standard support requests, Daylight will provide an update or next steps within one business day.
Issues involving potential property damage or significant system disruption receive priority review.
Safety emergencies are escalated immediately.
Resolution time depends on the issue and whether technical diagnosis, parts, manufacturer support, utility involvement, or physical service are required.