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Why was my Challenge submission unsuccessful?

Updated over a month ago

There are a number of reasons why your Challenge submission may not have been approved:

  • You submitted the wrong image than requested

  • The image was blurry or unclear

  • The equipment was cut off in the picture

  • Your geolocation from your phone does not match with the location of your home

If your Challenge is not approved for any reason, you will have the opportunity to resubmit your Challenge. You will have 3 submission attempts before your submissions are blocked. You will need to contact Customer Success to re-enable submissions.

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